Shipping Policy

SHIPPING POLICY

1. Delivery area

All IRIZA products are available for worldwide shipping. 

 

2. Delivery time

The in-stock items will be shipped immediately within 1 to 4 days after the order is confirmed. If an item is not in stock, it will usually take about 2 to 4 weeks for production and shipping. Please note that when there is a high volume of orders during holiday seasons, it may take more than 4 weeks. Expedited shipping may be available for additional fees. 

 

3. Delivery service

Delivery service providers will be used according to the delivery area, which will be SF Express (Local and Macau) and Fedex / Hongkong Post (part of overseas). 

You can choose to pick up at SF Station and SF Express Service Centre. When the order arrives at the pick-up location, SF Express will send a mobile phone message to you or notify the pickup by phone. When picking up the parcel at the SF Station or the service centre, you must present the confirmation message sent by SF Express, and you can pick up the item after the SF Express personnel checks the recipient's information.

 

4. Tracking orders

After the order is shipped, you will receive an email with the tracking number. Please log in to the courier company's website to check the delivery progress by tracking number.

 

5. Shipping

Free shipping to Hong Kong, Mainland China, Macau or other Asian countries.

Shipping to overseas with any purchase requires a HK$250 shipping charge.

Please note that our shipping price does not include international duties and taxes. These will be paid separately by the receiver.

 

INTERNATIONAL DUTIES / TAXES

All orders shipped will be on a DDU (Delivery Duty Unpaid) basis, which means you will be responsible for all relevant import taxes, duties or other fees associated with international shipments. These fees are not included in the final purchase price. 

Each shipping destination's customs may have different rules and regulations on taxes and duties. Please contact your local customs office for question and charges. If you have any questions regarding this matter, please contact our customer service. 

 

For further questions please feel free to contact info@irizajewel.com anytime!